Terms of Service
This page outlines the general terms and conditions for using our website and purchasing products from NepStores. Please read these terms carefully before using our website or placing an order. By continuing to use our website, you agree to these Terms & Conditions. If you do not agree, you should not use this website.
We are NepStores, a grocery store based in London.
Business address: 134 Plumstead High Street, London SE18 1JQ Phone: 02082447271
Email: info@nepstores.com
This website (https://nepstores.com) is owned and operated by NepStores (referred to as “NepStores,” “we,” “our,” or “us”).
All content on this website, including text, images, graphics, code, and design, is the property of NepStores and is protected by UK copyright law. You may view, download, and print content solely for personal use when purchasing products from our site. Any reproduction, distribution, or commercial use of this content without prior written consent is strictly prohibited.
A contract between you and NepStores for the sale of products is formed only when we send you an email confirming acceptance of your order.
If we are unable to fulfil your order (for example, if an item is out of stock, pricing errors occur, or delivery cannot be arranged), we will inform you and no payment will be taken.
Product images on our website are for illustration purposes only. Packaging, colour, or appearance may vary slightly from what you see online.
We take care to ensure product descriptions and prices are accurate, but errors may occur. If we identify an error in your order, we will contact you before dispatch.
You may request changes to your order before it is dispatched by contacting us. Where possible, we will confirm if the change can be made.
We may update these Terms & Conditions or make changes to our products and services from time to time, to reflect business needs or changes in the law. Continued use of our website after such updates means you agree to the new terms.
Delivery
Delivery charges (if applicable) are displayed at checkout.
We aim to deliver orders within the timeframes specified, but delays may occur due to factors outside our control.
Responsibility for the goods passes to you once they are delivered to the address provided at checkout.
Problems with Products
Upon delivery, please check your items promptly. If products are damaged, missing, or incorrect, please notify us within 48 hours by email or phone.
For perishable goods (fresh groceries), we may not accept returns unless the items are faulty, damaged, or incorrect.
For more details, please refer to our Refund Policy.
Prices & Payment
All prices are listed in GBP (£) and include VAT (where applicable).
Payment must be made in full at the time of placing your order. We accept major debit and credit cards as listed at checkout.
If we discover an error in pricing after you place an order, we will contact you to confirm whether you wish to continue with the corrected price or cancel your order.
Use of Personal Information
Your personal information is collected and processed solely to manage your orders, improve our services, and provide you with a better shopping experience. Please read our Privacy Policy for full details.
Other Important Terms
These Terms apply only between you (the customer) and NepStores. No third party has rights under this contract.
Customers under the age of 18 may only place orders with the consent of a parent or guardian.
